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Tag: service-management

Correct Management

Correct Management

Through the management of suppliers you can reach a great reduction of incidents and times. Reduced number of incidents will be greater availability of time to reach a goal, since there will be no factors affecting progress. Incidents are equal to problems of availability, since they affect the process about which activities were planned and have a direct effect on the time that the business operations will be maintained. On the other hand the fact of good results is equal to having fewer problems and therefore fewer incidents. Time is an important factor in a company as they are employees and customers With respect to customers: to know how much time is necessary to assign to a client it is crucial to ask ourselves as a company what the customer’s needs? And what that requires? With respect to employees: these consist of three prominent variables; time, action and function.

The employees are part key in each of the corporations, since without them there would be results, and the results, good or bad depends on the preparation that they have, it is necessary to know in which employee is necessary to invest in training or courses, this in addition to being important issue is complicated by the widespread fear in investing / train an employee and that once the training has been given, go to another company, by this reason is significant to know that you have exactly you have, to which job aspires to reach, what their goals and finally know exactly if that person wants to be in the company, must evaluate their profile (characteristics, skills and competencies of the person). As a company we know that training must not only be personal, but there are also training to distance and outsourcing. It is key to mention that to retain people, to have her interested in what is being done is necessary to provide them with the knowledge, make them more part of team, so, speaking the same language. Finally, and this focused to what provides the company, it is important to improve our services every day through best practices in terms of utility and functionality, answering us the question of: does our product/service satisfy the requirement for which it was created? In order to assess a good run, and last but not least, our service is equal to the expected warranty?