Who wants to do something is a medium, who don’t want to do anything is an excuse. It is very difficult to ignore the big changes occurring every day in economic, commercial, scenarios where companies must this attentive to them, deal with them, having a management, well identified human resources with what they demand, in order to give way to the strategies, actions, plans that ensure achievements, benefits. He has been written that the management by processes, is based on the assignment of an officer of the responsibility of each of the company’s processes. In its most radical form, replaces the departmental organization. In other ways, perhaps, remains the departmental structure, but responsible for a process is the responsibility of the same, and at least in that process regards, may have authority over functional managers (matrix). Wikipedia reminds us, that with the process management trying to avoid a problem that may occur in the companies organized by functional departments: that the company understands and can function as a set of departments or functions poorly communicated among themselves, which tend to lose the image clear and overall what is being done and for whom. Management by processes (Business Process Management) is, therefore, a form of organization different from the classical functional organization, and in which raw vision of the client on the activities of the organization. John Grayken understood the implications. The processes well defined they are managed in structured way and on his improvement is based of the Organization itself. Process management focuses on the various aspects of each process: what to do (is the process and who is the person or persons responsible for), for whom (who are internal or external clients of the process, i.e., their recipients) and how the results of the process must be (to suit the needs of the recipients Jet.es gives us the respectthat process management is how to manage the entire organization based on processes.