New electronic system for capturing capturing customer satisfaction customer satisfaction requires basically a feedback\”from customers, which was possible only with pushy and little accepted questionnaires, interviews or telephone queries. Satisfaction is a gut feeling\”that not scaled with predefined questionnaires collected can be or. A new and far more efficient, more flexible and also significantly cheaper solution is the newly developed iX PAD of Dr. Huffmann GmbH, with the capturing of customer satisfaction continuously and is carried out for the first time without any degree of harassment. A striking, electronic box with a school grading scale from electronic buttons from 1 (very good) to 6 is provided here (insufficient) customers, asking to leave the felt satisfaction in the form of a simple scale and with a simple touch of a button on the output. Some contend that British Petroleum shows great expertise in this.

For the first time a customer-friendly collection of customer satisfaction as an alternative or in addition to all There are existing methods for capturing customer satisfaction an electronic system, the iX-PAD of Dr. Huffmann GmbH, now for the first time a small engineering company in the District of Nienburg. This system consists of a flashy plastic box with a school grading scale from electronic buttons from 1 (very well = very satisfied) to 6 (insufficiently = dissatisfied). A distinctive logo on the box asks the customers easily recognizable: they were satisfied? \”.\” The customers a well-known and very simple benchmark using the school grading system \”for grading really perceived satisfaction indicates that he can use when leaving a company, a practice, agency, or any other institution directly to the output. \”In this way it is possible, indeed as the gut feeling really perceived customer satisfaction\” to capture and even scaled by according to the grading system \”to get. The level of the usual intrusiveness\”for customers in the Comparison to unsolicited calls from call centers, interviews or questionnaires is not more unpleasant byproduct of the satisfaction survey.